Dealhub - I wish I went somewhere else

I quote from DealHub's website: "Deal-hub.co.za wishes to provide quality services and quality products". All I can say is keep on wishing for that quality service. Or perhaps stop wishing and start executing. Here is my frustration: Ordered a product on 16 July and was shipped to SA on the 20th. It even went quickly through SA customs, done by the 29th of July! And then the wishing started: 29 July it was scanned into the SA warehouse where it still sits. From China to SA in 4 days. From SA Warehouse to my house: who knows? I wish I knew. So, I stopped wishing for delivery and started following up with customer service. Now I wish for my package to be delivered and I wish for a proper response from customer service. All I get is that the matter has been escalated to the relevant department. So, after a while of no response, I started following up again. Now I wish for a response to my e-mail as well. Come on DealHub, a deal is only done when the client has his product, not when the money is in your account.