Deal Hub takes too long to ship orders

My order no. is DH6842 with Deal Hub. Reliable Store also updates me on my order, as they work in tandem I believe. I had no idea Deal Hub takes your money and then orders the things from China. I thought it was SA based, otherwise I would not have ordered as I know how long it takes to get from China. It's been 4 days short of a month and still it's only left China now and something about other delays. I'm not happy. I would like Deal Hub to confirm I am going to receive my order, or please refund me my money.