Beware of Dealhub

I ordered a metal detector ( gift) and magnifying sheet on the 10/01/2022. I was told that in 15 business days the item will be shipped or I will get a tracking number .. it has been more than 20 business days . They are no longer responding to my calls or emails . I do a lot of online shopping on various sites but this is the only site that has a poor tracking system and their contact numbers and email addresses do not seem to be working efficiently. If they do not keep to their terms and conditions , they should be refunding our money . We need consumer protection council to assist more with poorly run online sites. How do we get the owners of this company to be accountable or to respond. If a delivery is delayed they should be keeping in contact with customers . This will show transparency, efficiency and consumer trust but this site has done of this .