BAD SERVICE DEAL HUB, DEAL HUB HAS NO CLIENT RELATIONSHIP

what a waste of Time, effort and money. they cant even deliver or communicate in a professional manner. then when you call to question an email they sent on refund that take more than a month, then they want you to double confirm its your account. so I.E. wife buys me a new computer mouse. mouse takes time to deliver. we question where is the order. the response they busy, and sorry for the delay. weeks go buy and again,., where is the order. it gets to a point we say refund. remember wife ordered and paid for the mouse. they request a bank confirmation of account the transaction was made from. my wife then sends this and waits. today we receive an email. stating the following - (lets just add, the person who is going receive the gift is CC'd in all email) and then this happens -

"Please note that our refunds department, has informed us that they are unable to process a refund on the order as they would require, Fernando Sboro's banking details or a signed motivation by both parties confirming the banking details to use".

then we call then and explain. that the person who is receiving a gift has no link to any bank account etc. just refund the person who paid for the gift. whom is my wife from her account according to her email and banking details. guess what their response is they cant, because i must confirm i'm happy for her to be refunded. DAMN how bad is their management. i complain to them, and inform i'm going to social media on my dissatisfaction. GUESS what happens, i get told go ahead, do what i have to.

my wife then calls back to speak to a manager and gets told so management support on a weekend (what a joke).

so no on here i will vent to get some snr manager to call.

summary - wife purchases a gift on deal bub from her account. it takes to long so order is cancelled and request to refund with back up email and banking details. remember same account deal hub was paid from. deal hub asks person receiving the gift to confirm he wants a refund yet the account has nothing to do with the person receiving the gift.

so .... STAY AWAY FROM DEAL HUB.