Not happy jan !

item was delivered on 1st august..signed off as being delivered by Postal Delivery..Item was not delivered. Australia Post confirmed it was delivered to in correct address. Have screenshotted email from Australia Post and sent to Deal2store. Cant get refund..have asked for replacement item. Deal2store representative advised me they would send onto correct department for processing.. Thats the last i heard from them and that was about 4 weeks ago. Not responding to emails now. Not interested in refund..just replacement item.