SPECIFICATIONS ON DIY CLOCK

I ORDER A DIY CLOCK ON THE INTERNET FROM DEAL4ROYALS - MARKED DOWN FROM R599,99 TO R229.00 THE SPECIFICATIONS ON THE CLOCK WAS THAT THE HOUR HAND WAS 31.5CM AND THE MINUTE HAND WAS 39CM BUT THE 1 I RECEIVED WAS ONLY 13CM HOUR HAND AND 18 CM MINUTE HOUR. WHAT A DISAPPOINTMENT - AFTER TRYING TO PHONE THEM (THE NR DOES NOT EXIST) AND SENDING THEM MAILS - NO RESPONCE UP TO DATE......