Refund

I cancelled my booking in January due to covid. I made multiple calls so I can get more information about my refund but no one helped me I was told that the people who deal with refunds work from home and I must send an email. Out of 5 emails sent only one was rep**** to, telling me I need to wait 30 - 90 days to get my refund. Today is the 9th of March its been more than 100 days since the booking was cancelled and I still haven't heard anything from them and my emails are still not being answered. Jamie - Lee April is the person I was talking to with trying to get my refund.