Fed up with Toptickets and now Cool Concerts

I have been battling with Toptickets for my refund since the Blue Tour SA was rescheduled and I can not attend the new date. I was told my refund was put through - now, all of a sudden after I complained to an Ombudsman, Toptickets said that they have paid all proceeds to Cool Concerts and are not responsible for refunds. I did (out of desperation) contact Cool Concerts in July, and like with Toptickets, my complaint was ignored! How *********, unprofessional and not to mention morally reprehensible they are to refuse a justifiable refund request!