Disgusting service

<p>I am absolutely disgusted with the pathetic service that I have received from De Mala in Mount Edgecombe. My sister and I had our nails done by Roshini on Friday. We were initially given a price and then when our nails were completed, we were charged another price. My sister's nails are all off shape, bumpy, acrylic is not filled in properly and the diamantes have fallen off. Paid R300 for something that looks like its worth R50. When I called in complain, the manager Linda did not assist. She instead handed the phone to Roshini. Linda should not be a manager if she cannot deal with customer complaints. They showed no empathy towards us and offered to refund us R130. On Friday, we were told that they would close at 8 on Saturday but when we got there at 6 on Saturday, they were closing up. I was told that Roshini had left already. When I explained my situation, they sent me in to see Roshini who had not left. Only for her to push the blame on us and tell us that the till is closed. Today I phoned the owner Dhanas. Was informed that she knows of the complaint. Again, I received no empathy. Said she will call me back. Still waiting for her call. De Mala... you should close your doors and gain knowledge on customer service before opening again. Truely pathetic.</p>