Unhappy client as a result of bad customer service

I have been in contact with Tracy Van Dyk from De Lucia Management Kempton Park since last year and my issue still stand unresolved to date for Unit 29 Kemptonian Flats.

I was charged electricity bill for August 2018 based on faulty meter readings, which was then replaced with a new meter. I have requested a correction of the August 2018 charge and I have been getting promises that it will be resolved but nothing has been done.

I received my April 2019 statement and still the adjustment has not been done and I'm now being changed penalties for the arrears and interest for the amount I was meant to believe will be credited.

When i queried the Electricity Bill for August 2018 I was advised not to pay it as it would be credited, therefore this amount has been sitting on my Account from last year.