Stressful and beyond Pathetic

I do not know where to begin with the awful service delivery I am getting from this agent. It is really pathetic and they have no sense of urgency only thing they know is changing R150 on an automated email. I have been querying an electricity bill which the credit is up to date but the billing is two months for more than 3 months now but they simply just keep quiet and ignore your email. I mean even the CEO himself is on the email list but does nothing about it. I am truly lost for words.