REFUND NOT PAID ON TIME

I sold my property on the 20th MAY 2019. All was settle by April since the buyer paid cash and i struggled to get my REFUND till today AFTER CLEARANCE CERTIFICATE. I EVEN INVOLVED ATTORNEYS. I HAVE NEVER RECEIVED SUCH PATHETIC SERVICE IN MY LIFE. THE LADY CALL MARIETJIE FOURIE NEVER RESPOND EMAILS AND SHE DEALS WITH ACCOUNTS.I SPOKE TO ZANELE AND SIBONGILE THEY CHECKED ACCOUNTS NOTHING HAS BEEN DONE. I ALSO SPOKE TO KIM SHE SEEMS DISINTERESTED REGARDING MY ISSUE. THEY ARE VERY ****** PEOPLE. I WAITED FOR MORE THAN A MONTH WHILE MONEY SITTING IN THEIR ACCOUNTS AND NOT BEING PAID.