Poor service Delivery

I have been renting a unit in Cazablanca Clearwater Estate, and from day i had identified a couple of items in the defect list as per the lease contract. I understand that it is not mandatory to fix all items listed but now what happens when you have been requesting repairs for a leaking ceiling in this rainy season. Worse you don't get response from the De Lucia Group when following up with your request. My furniture is getting damaged in the meantime and Delucia charges both me and the owner administration fees. For every repair that has been requested it is always a fight with De Lucia Group. The staff does not follow through with the owners, once I had to send someone to your office to follow up and insisted that the owner be contacted in his presence. Bottom line is language barrier can not be an excuse especially if your are being paid to be an administrator. The service at De Lucia has been appalling since day one, I should have seen this coming. But because I like the thought ag who knows maybe I might not need them if the property won't be a problem....But it does and the administrators never want to help. I have been dealing with Karika Kritzinger, Vickie Bowey and Tiffane Van Der Westhuizen and they have done nothing to this day.