1 reviews | Active since Oct 2015
Poor Customer Service
De Lucia was being paid to manage our property, our tenant left the premises without De Lucia informing us. Then upon asking for a outgoing inspection sheet they **** and told us they had one. Then they quickly changed the story and did one for us hastily on the 23rd when we know the tenant vacated long before that. the outgoing inspection didnt even have the previous tenant's signature. Upon asking when the fixes to the unit would be done and then the remaining deposit would be returned to tenant we received no feedback. We then said we would do some fixes ourselves and needed keys to our own flat and were told today that we must go collect it from somebody new named ANNA who has our keys...why are our premises key's kept with somebody else??? they also gave the keys to this new tenant without advising us when they knew we wanted to put an increase on rent. <br> <br> VERY POOR SERVICE.
An outgoing inspection was done and signed by the tenant and forwarded to the owner. The keys were left with the tenant as the tenant had offered to keep the keys in order to show our prospective tenants, which we sourced through our advertising. The tenant was well known to us and therefore we did not foresee a problem with leaving the keys. This was a convenient way to send tenants to the empty unit. The owner made arrangements to collect the keys however did not arrive to do so on two occasions. We have also corresponded with the owner in respect of the repairs/maintenance as per departmental procedures and sourced a suitable tenant before the owner terminated our services. We have offered the rental to the new tenant in line with market related prices and our knowledge regarding the rental market for the area. We agree that this should have been communicated to the owner.
The owner has requested us to communicate with his wife and after lengthy and numerous correspondences, we have given Mrs. Authar our reply in detail and within 24hrs.
De Lucia Group
An outgoing inspection was done and signed by the tenant and forwarded to the owner. The keys were left with the tenant as the tenant had offered to keep the keys in order to show our prospective tenants, which we sourced through our advertising. The tenant was well known to us and therefore we did not foresee a problem with leaving the keys. This was a convenient way to send tenants to the empty unit. The owner made arrangements to collect the keys however did not arrive to do so on two occasions. We have also corresponded with the owner in respect of the repairs/maintenance as per departmental procedures and sourced a suitable tenant before the owner terminated our services. We have offered the rental to the new tenant in line with market related prices and our knowledge regarding the rental market for the area. We agree that this should have been communicated to the owner.
The owner has requested us to communicate with his wife and after lengthy and numerous correspondences, we have given Mrs. Authar our reply in detail and within 24hrs.
De Lucia Group