SP
Sama P
1 reviews | Active since Oct 2014
11 Oct 2016, 10:26
Incorrect Invoice/Statement
<p>We are new home owners at a property in Kempton Park, managed by De Lucia Group. I adddressed the invoicing issue but instead of helping they keep reissuing incorrect statements.When my husband called to get clarity he spoke to Brenda Kruger who was extremely rude. We only moved in end of September but they are charging us for water in September??? The estate is run down so what are they doing? We have now recived 3 incorrect statement which are all giving us incorrect amounts and each time the amount increases. I have decided to take this further to ensure property agencies and management companies know they can not take us for a ride and think the home owners and tenants will keep quiet. So angry looking to move! </p> <p> </p>
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Replies (2)
De Lucia Group's replyOfficial
13 Oct 2016, 11:41Good day,
We manage this complex however the scheme is part of a homeowners association which De Lucia does not manage. Issues is the “estate” must be addressed with that managing agent as the responsibility of the homeowners association is out of the control of De Lucia Management.
We certainly will not take our clients for a ride and believe that this query has been addressed and resolved as swiftly as it was escalated.
De Lucia Group
Best regards,
De Lucia Group's reply13 Oct 2016, 11:41
Official
Good day,
We manage this complex however the scheme is part of a homeowners association which De Lucia does not manage. Issues is the “estate” must be addressed with that managing agent as the responsibility of the homeowners association is out of the control of De Lucia Management.
We certainly will not take our clients for a ride and believe that this query has been addressed and resolved as swiftly as it was escalated.
De Lucia Group
Best regards,
SP
Sama P's updateReviewer Update
17 Oct 2016, 16:42Thank you Vincent for all your help in resolving our issues and addressing all our concerns. Its good to know that there are companies who are willing to help and ensure that all is resolved. Thank you very much for also explaining the process and directing us to the correct company. Thank you Vincent De Lucia
Like · Reply · Oct 13, 2016 1:32pm
SP
Sama P's update17 Oct 2016, 16:42
Reviewer Update
Thank you Vincent for all your help in resolving our issues and addressing all our concerns. Its good to know that there are companies who are willing to help and ensure that all is resolved. Thank you very much for also explaining the process and directing us to the correct company. Thank you Vincent De Lucia
Like · Reply · Oct 13, 2016 1:32pm