DRAGGING THEIR FEET WITH MY DEPOSIT

I have been renting a flat with the agent for the last 2years. From 29 July 2018 to 31 Jan 2020. When I went to return the key the agent, Wynand Coetzee advised me that I will only receive my deposit back once the inspection has been completed. I had no problem with that and I understood. The inspector came out and was very impressed with how clean, neat and tidy I lef the place. A few days later I enquired on my deposit only to be sent a quote that I am responsible for the repainting of the place. After a list of emails being sent the conclusion was that I am not responsible for the repainting of the place. Sidenote: when I enquired about the deposit I was informed it can take up to 14 days for the refund to be processed. This was on the 7th February.

Yesterday, 19/02/2020, I had to ask again about my deposit because no one thinks it's necessary to let me know what is happening unless I ask. I was told that by Alicia Bekker that they are waiting for the final utility bill. Now my question is how does the 14 days still apply if we are waiting for the final bill.

I will never rent a place through the this agency ever again because they treat you like they are doing you a favour to pay you back your money.

This has been the most horrible experience of my life!