1 reviews | Active since Apr 2013
Deposit refund still pending
I alerted De Lucia that I will be vacating the premises that are managed by them 2 weeks before the date they normally send out the statement so that they can start facilitating the refund of my deposit. I was told the matter is noted. On the 24th I received a statement of about R300 so I requested they deduct that from my deposit which they agreed. Up to this day I still do not have the refund of which I find this very unfair as it is the 7th already. Had the tables been turned, they would be adding arrears so why cant they just refund me. When I enquired with Lorette from accounts she tells me some of the ladies who do refunds are off-sick. While I sympathize with that, I don't see why that should be my problem. I just want my refund- TODAY PLEASE!
Lorette did reply on the 13th July 2015 and state that the deposit will be paid within 7 - 14 days. You rep**** to the email with your unit details and as mentioned had a conversation with Lorette.
Standard practice is that deposits are refunded within 14 days after you vacate the unit. This allows time for final readings to be completed and the utilities account finalised and processed.
Your refund has been completed in 5 working days and the deposit paid. We especially expedited the request as we understand that you were in urgent need of your deposit.
I would say that is exceptional service!
De Lucia Group
Lorette did reply on the 13th July 2015 and state that the deposit will be paid within 7 - 14 days. You rep**** to the email with your unit details and as mentioned had a conversation with Lorette.
Standard practice is that deposits are refunded within 14 days after you vacate the unit. This allows time for final readings to be completed and the utilities account finalised and processed.
Your refund has been completed in 5 working days and the deposit paid. We especially expedited the request as we understand that you were in urgent need of your deposit.
I would say that is exceptional service!
De Lucia Group