De Lucia - The "BEST ever" Managing Agent

Three trustees, of which two is woman and a chairman. (12 flats) The lady's believed the Chairman when he adamantly insisted there is plans for enclosure of his courtyard and his waiting for De Lucia to deliver the plans. We then approved the R8000.00 which he received. Found out there is no plans for this enclosure. After numerous emails, to Lettie Rood from De Lucia, regarding this issue, no call back to date. Should De Lucia our managing agent not be more aware of the rules and regulations re. sectional community schemes? Even asking them to contact the Deeds office for the necessary info regarding our complex is useless.