Horrible Service

<p>It was in the month of September 2016 during National Wills week. I accessed DKVG website to set up an appointment to draft my will. I received a response where I had to select at wich branch I would like to draft my will. I selected the Claremont branch upon which I received confirmation that someone from the Claremont branch would contact me to set up an appointment. Someone did contact me via email to schedule date and time for appointment. The day of the appointment I went to the Claremont branch at agreed time. Upon arrival I was informed by the receptionist that the contact person I was suppose to meet was based at the Cape Town branch. Fortunately for me the contact person agreed to come to the Claremont branch. We drafted the will after waiting approximately 30 minutes. After the meeting the contact person assured me that she will have my will ready by the following day. After a week I emailed the contact person to follow up on the progress of the will. I did not receive any response. I then contacted the contact person telephonically upon which the contact person assured my that she is just busy finalizing the will and will forward it to me the very same day still. I then sent another email to enquire when I could expect to receive the will. Again no response. I again contacted the branch and requested to speak to a senior manager and was asked by the receptionist what is the purpose of my request. I explained the situation to the receptionist upon which she assured my she would get the contact person to contact me back. Up and untill today I have ahd no response from the contact person. </p>