1 reviews | Active since Jun 2016
disappointing service
<p>Very disappointed in service of De Jonghs. Car bumper and tailgate had to be fixed. Was informed that it would take 5 days job ended up being 2 weeks which was a inconvenience to me as I need my car to travel to work. No proper communication only sms now and then stating car in panel beating. I had to call on numerous occasions to follow up on the progress of the job. When I got the car back ..the sensors in the bumper was not done firstly .. secondly my boot cover was not in my car when it returned, recently discovered that back bumper is still loose . Lastly the 120I on the back of my tailgate was not on my new tailgate.</p> <p> </p> <p>Very disappointed in service experience and the of service delivery of de jonghs as I expected much more. </p>
Good day
We take note of your complaint and do apologise for the bad service you have received.
As you know by now the problem has been resolved.
There was unforeseen damage which we had no control over, like the aftermarket sensors. We did a follow up with the repairs and acknowledged you weren’t happy with the service. We rectified it in the quickest possible way with the least inconvenience to you by accommodation travel arrangements.
We hope by rectifying the problem the way we did changed your opinion of us.
Kind regards
Good day
We take note of your complaint and do apologise for the bad service you have received.
As you know by now the problem has been resolved.
There was unforeseen damage which we had no control over, like the aftermarket sensors. We did a follow up with the repairs and acknowledged you weren’t happy with the service. We rectified it in the quickest possible way with the least inconvenience to you by accommodation travel arrangements.
We hope by rectifying the problem the way we did changed your opinion of us.
Kind regards