Poor service

We went to De Dekke on New Year’s Day (1 Jan 2019) for a few drinks and something to eat. Being this time of year they were very busy and we were informed that food orders might take up to an hour which was fine and we accepted. Our food order was placed at 15:00pm, by 17:00pm food had still not arrived, when we asked management at about 16:00 we were told it’s on the way, however by 17:00pm no food. They refunded us however this was not a good experience at all. At first we wanted pizza and they couldn’t assist as they had no cheese and then we order food , swop tables with people and they get their food first, however ordered after us? Poor service and won’t recommend this place to friends and family again. All we wanted was to enjoy a good meal with family on our holiday and it turned out in a bad experience. De Dekke needs to prepare themselves knowing the busy time of the year.