Shocking management

<p>I was shocked by the attitude of the management at the restaurant last night (28 April 2017).</p> <p>We were told by our waitress, after ordering steak for both my wife and myself, that they had no 300g steak in stock. I then order the 200g steak, only to be told that they had NO steak in stock.</p> <p>No manager came to offer apologies or any explanation as to the situation (on along weekend).</p> <p>As we were leaving, I saw a gentleman eating a steak. I asked to speak to the manager, who didn't seem to concerned, and simply blamed the waitress for not making a plan. He did not attempt to invisible back in, but simply gave a half hearted and patronising, "sorry about that" and turned his back on me.</p> <p>Judging by Betty's body language and the manager's rude and dismissive tone, I believe he was lying. This may have been because my children (playing in the children's play area) were not what 'the locals' liked. What is the most shocking is that the manager tried to make the waitress the 'fall person'. It was clear that she had acted out of instruction.</p> <p> </p> <p>As it turns out, I was considering taking / booking for functions, some high profile clients (local and international) to the restaurant. I am disgusted at the way we were treated and I will ensure that all of my friends, family and colleagues who frequent the resorts in and around Bela Bela, are aware of this.</p> <p>The most inept management I have experienced to date. </p> <p> </p> <p>Sincerely</p> <p>Grant Kauffman<br />Deputy Director : Tertiary Affairs</p>