LJ
Lindsay J
1 reviews | Active since Jan 2021
27 Mar 2022, 07:21
Pool Installation: Poor Workmanship
Extremely disappointed and frustrated with my pool installed 2 years ago by De Cerff Projects. * No after sale support, did not pitch up to agreed upon scheduled appointment/inspection - without any apology or communication. My subsequent efforts to contact them are ignored. * failure to honour their 5 year warranty on workmanship. * failure to honour 3 year warranty on hardware. * non - compliant electrical work, I have had to resort to connecting an extension lead from house to pool pump. * paving work done is sagging, uneven and loose in certain areas around pool.
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De Cerff Projects's replyOfficial
27 Mar 2022, 09:58Hi you forgot to mention that we came out in November 2021 to fix all the repairs,We fixed your paving,coping and a fitting leak I especially took pictures of all the repairs done,you also not mentioning that your backyard has underground water completely out of my hands because of nature taking its cause its also infested with moles who are biting all our electrical that was done .When we arrived at the site you already tampered with all electrical work which automatically causes warrantees to fall away.You got what you paid for even gave you discounts because of all your bargaining for everything ecspecially your extra paving that I did not want to do but you begged for it to be done and at an very cheap price enjoying your pool for 3 summer seasons to even referring friends of yours in January 2022 this year which is very weird to me if you this unhappy maybe there's more to it........
Best regards,
De Cerff Projects's reply27 Mar 2022, 09:58
Official
Hi you forgot to mention that we came out in November 2021 to fix all the repairs,We fixed your paving,coping and a fitting leak I especially took pictures of all the repairs done,you also not mentioning that your backyard has underground water completely out of my hands because of nature taking its cause its also infested with moles who are biting all our electrical that was done .When we arrived at the site you already tampered with all electrical work which automatically causes warrantees to fall away.You got what you paid for even gave you discounts because of all your bargaining for everything ecspecially your extra paving that I did not want to do but you begged for it to be done and at an very cheap price enjoying your pool for 3 summer seasons to even referring friends of yours in January 2022 this year which is very weird to me if you this unhappy maybe there's more to it........
Best regards,