Response time

<p>Having sent an e-mail midday on Tuesday and having no response by late morning on Wednesday, I called the bank to make sure that they e-mail had be received correctly and also to make that the person I address my e-mail to was in the office, she was. I was told that the bank’s policy was that they have 48 hours to respond to e-mails so she would respond to my e-mail within that time. She responded to my e-mail just after lunch on the Wednesday. I sent a response 4 minutes later where I wanted to buy some currency, which is market sensitive as the rate fluctuates every second. I received a phone call on Thursday afternoon to say that the bank had received my application and that she would call me on Friday morning. I eventually received a call at 11:38…..unacceptable. The exchange rate that I was given was not market related and asked if she could speak to the dealer to get a more acceptable rate, which she said she would. She phoned back at 11:45 with a worse rate than before. this is the second time that this has happened which is also extremely unacceptable</p> <p> </p>