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I MADE AN APPOINTMENT FOR MY MOTHER FOR MAMMOGRAM AND BONEDENSITY WHAT I HAD TO CANCEL AND I DID IN TIME. A DAY BEFORE THE ACTUAL APPOINTMENT, THE AMOUNT WAS CLAIMED FROM HER MEDICAL AID. I CONTACT THEM AND I THE LADY TOLD ME IT IS PROCEDURE TO DO THAT, BUT THEY WILL REVERSE THE TRANSACTION. A MONTH LATER I RECEIVED A SMS THAT WE OWE R1722.60. I'VE BEEN BATTLING A WHOLE DAY TRYING TO SORT THIS MESS OUT, BUT STILL NOT SORTED. IN MY EYES, IT IS ***** TO CLAIM FOR A PROCEDURE NOT DONE.