hM
hope M
1 reviews | Active since Oct 2016
29 Jul 2022, 11:51
Unprofessional
I placed an order online and paid in full, after following up on where my order is, i get an email from customer care stating that " Thank you for your order #22885 We have to unfortunately advise that the following style is damaged and we therefore cannot fulfil this shoe" firstly why advertise something that is damaged? secondly the shoe is still advertised on the DC.ONE site. I am still waiting for my refund, the service is terrible!
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DC.ONE's replyOfficial
29 Jul 2022, 12:20Good Day Hope,
We sincerely apologize for the inconvenience caused. DC1 prides itself in providing the best quality shoes, therefore it is imperative that we check our products before sending them out to customers. Our footwear team has processed your refund as requested.
Kind Regards,
We sincerely apologize for the inconvenience caused. DC1 prides itself in providing the best quality shoes, therefore it is imperative that we check our products before sending them out to customers. Our footwear team has processed your refund as requested.
Kind Regards,
DC.ONE's reply29 Jul 2022, 12:20
Official
Good Day Hope,
We sincerely apologize for the inconvenience caused. DC1 prides itself in providing the best quality shoes, therefore it is imperative that we check our products before sending them out to customers. Our footwear team has processed your refund as requested.
Kind Regards,
We sincerely apologize for the inconvenience caused. DC1 prides itself in providing the best quality shoes, therefore it is imperative that we check our products before sending them out to customers. Our footwear team has processed your refund as requested.
Kind Regards,