The worst customer service i have experienced in my life

On Sunday 11 August, the Woodmead branch DC.One refused to echange my JUST ONE WEEK OLD boots. The reason I wanted to exhange the boots was because it's zip is not closing all the way to the top due to my thick thighs & thick knees bone structure, but the boots are in 101% perfect condition, it's barely 1 week old, there is absolutely no dirt, nor even a spec of dust on it anywhere, i even had the box & the slip, but just because I just told them I wore it half a day, once, at work they refused the exchange 😡. THE BOOTS IS FREAKING ONE WEEK OLD & I WORE IT ONCE. So What must I now do with this expensive boots which does not even close all the way to the top??? I BOUGHT IT ONLINE SO I COULD NOT EVEN TRY IT ON BEFORE i BOUGHT IT.

This was my first time buying from DCOne, I officially hate them now & I WILL NEVER BUY FROM THERE AGAIN IN MY LIFE.

Also, the staff at the woodmead branch is so utterly useless, I had to explain my situation to 4 different shop assistants one by one, then they had to phone their manager somewhere, then the manager also said no. None of their shop staff is empowered to make any decisions!!!! Then when I walked away from the shop i heard the 3 shop assistant ladies laughing!!!!!! 😳😳😳 What a useless shop & a utter waste of my money & time. The worst customer service I have ever experienced in my entire life !!! I WILL MAKE SURE NONE OF MY FACEBOOK & INSTAGRAM FRIENDS WILL ALSO NEVER BUY FROM YOU. I WILL SPREAD THIS MESSAGE TO MY FAMILY & COLLEAGUES TOO. Now this boot is sitting in my house & I cannot even use it.

TO ALL CUSTOMERS OUT THERE, NEVER EVER EVER BUY FROM DC ONE