Disgusting service at your westgate mall shop

Good day

On the 21st September I went to your store to buy a pair of Miss black heels that I loved but unfortunately the heels r extremely high and uncomfortable to Wal in. Today the 30th September I decided to take back the shoes because I can't keep shoes I really can't enjoy and wear.

When I got to the store I found out young lady and told her I'm returning the shoes,at first she looked at me like I'm crazy and then said to me I can't return sale items, I proceeded to tell her that I did not buy these shoes on sale, they are not on sale even on ur website they are not on sale. She then told me they cant refund me because I got a 20% discount on the loyalty plan I said it's fine do what u have to but I'm not keeping shoes I can't wear at the end of the day. She then called Mpoi who is/was incharge and she repeated the same thing and proceeded to process a voucher to b given. Can it be clarified to your staff that a loyalty point given is not a sale and no way does it mention this on your website as well.

I then took my voucher and left the store but immediately turned back to get Mpoi's name when I found the young lady having a giggle about this whole situation and even told her not to laugh I don't see anything funny about this. My question is is this how DC treats its customers with utter disrespect and laughing at them. While Mpoi was busy processing she was making all sorts of sounds and showed being irritated by myself.

Having bought shoes from your Woodmead shop, online and recently opened westgate shop. I'm really disappointed by all of this as one of your loyal customers. Can this be addressed Mpoi knows exactly which lady I'm referring too. Good customer service make a company shine. But this lady dropped the ball today.

Looking forward to hearing back from you

Concerned Customer