HM
Hlulani M
1 reviews | Active since Aug 2019
01 Jun 2023, 16:57
COMPLAINTS
I bought the shoes on the 27 of May 2023, and then I take them back on the 31 may 2023, because I didn't like it , and the store manager and their staff **** to me said the they can not refund or exchange, while the company policy said they won't refund or exchange on the item that it's on say,
Now they even giving me attitude, they are not professional,
According to me that shop it's nonsense, I pay my money and they give me such attitude behavior 😒
Helpful (0)
Replies (1)0
Replies (1)DC.ONE's replyOfficial
02 Jun 2023, 13:52Good day, Hlulani
That doesn't sound right, we apologize for your experience, and we assure you that we take customer service seriously. Please send us an email and mention which one of our branches you purchased the product from and we'll escalate your query to management.
We're looking forward to hearing from you.
Kind regards,
The DC.ONE Team
That doesn't sound right, we apologize for your experience, and we assure you that we take customer service seriously. Please send us an email and mention which one of our branches you purchased the product from and we'll escalate your query to management.
We're looking forward to hearing from you.
Kind regards,
The DC.ONE Team
DC.ONE's reply02 Jun 2023, 13:52
Official
Good day, Hlulani
That doesn't sound right, we apologize for your experience, and we assure you that we take customer service seriously. Please send us an email and mention which one of our branches you purchased the product from and we'll escalate your query to management.
We're looking forward to hearing from you.
Kind regards,
The DC.ONE Team
That doesn't sound right, we apologize for your experience, and we assure you that we take customer service seriously. Please send us an email and mention which one of our branches you purchased the product from and we'll escalate your query to management.
We're looking forward to hearing from you.
Kind regards,
The DC.ONE Team
