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thabo

1 reviews | Active since Jun 2022

30 Nov 2023, 02:36

Bad Customer Experience.

I have never been so disappointed in my life. I received such a bad customer experience and I don’t think that I will ever buy from this company. Their courier company act as if they are making deliveries but they are actually not. Yesterday, I waited the whole day for the courier to drop my parcel but they didn’t arrive at all and then, they **** about my phone not being able to reach. And to my surprise, it is the second time that they are lying about coming to my residence. The first time, they **** about not finding anyone at home while there was someone in the house so I will never recommend someone to buy from this store again. They have shown me that they don’t care about their customers, they are just after our money. I bought shoes on the 16th of November and I waited until today to be delivered, those shoes were meant for this weekend but I guess that I need to buy alternative shoes at a reputable store that can assist their customers to the fullest. DC.ONE will never see my money again and they will never be recommended by me. I am highly disappointed and I am writing them off. To think that I have retail experience but I have never witnessed such a poor service.

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Replies (1)
DC.ONE
DC.ONE's reply30 Nov 2023, 12:34
Official
Good day Thabo, 

We apologize for the delivery issues you encountered. We're investigating this matter urgently and appreciate your patience. Your satisfaction is crucial, and we're committed to resolving this promptly. We'll reach out soon with more details and a resolution. Thank you for your understanding.

Our kindest regards, 
The DC ONE Team