Wrongly garnished

Since we were waiting for respond from Thandeka till today. My husband even ask here to call African bank because she refuses to gave us the payment reference number, we don't know why she even refuses to gave it to African bank because they were asking for it so that they can help us .they were deducting 1561.91 from 2020 till today. Thandeka please tell us were is our money. Your help will be appreciated thanks