DCI SCANNING PTY LTD HORRIBLE SERVICE QUALITY

DCI Scanning Pty Ltd

Sadly we have wasted all the time and money on the this project and we have to submit our official application for full refund as we have exhausted all possible means to get the project off the ground.

Like we said we will list your company with consumer ombudsman and we will escalate the matter accordingly We paid a R 26901,72 to your organisation and we elect to handle this matter as follows

We are of the opinion that you are conversant with the dynamics here, we can't keep on outlaying and we are not getting help and we have no guarantee that the project will work. We didn't use our support licence not even once! you can do a ticket or fault log search on your database.

We didn't authorise anyone to initiate the support licence as far as we understand the support licence kicks in or is initiated when you make use of the support services or when you have requested the service initiation or the same. We are of the humble opinion that buying a licence doesn't necessarily mean licence activation or initiation even at common law that is common cause.

I don’t understand that concept or position in the sense that we never got the devices registered or licenced we never benefitted anything. The computer that was supposed to host the software was not licenced and or initiated or even registered

Even at common law we should have benefitted something to render the licence active and if the device or software licenced was not redeemed How is it that you say we initiated the use of the support licence

We further bring this to your office that we didn’t sign any document or any digital device or did we ever send an email to the capacity that our support licence must be activated if you have any document that authorised your office to make the licence active by all means send us that copy.

We didn't authorise your office to initiate that support licence or render it active and all software licences were not rendered active you should know that by now We notified your office that were experiencing issues with the software

We asked your office to help us at our cost that failed

We shocked at the way in which you handle your clients

Regards