WORST service

I ordered something from a Cape Town based company that uses the courier company DCB Logistics. My parcel has been at their PE warehouse since last Thursday (4 working days) but I still hadn't received my parcel so thought I'd phone to find out what was happening, they said they'd phone the driver to find out and phone me back. At 3 pm that same day I still hadn't hear anything so I phoned them again to see if they'd made any progress, was told they hadn't been able to get hold of the driver but would try again and let me know. A little while later they phone back to tell me that the driver has dropped my package and broken its contents!! I get told that they'll pay me the money back, so I ask how they'll do that considering I paid the CT company, not the courier, to which the guy replies that the manager sorts that out. So I ask to talk to the manager, but he's not on the premises at the moment. You'd think that the manager should be the one phoning to tell a customer that they've made a ****** up! This all happened yesterday, I have yet to hear a single word from the manager at DCB Logistics about how they are going to fix this mess! Where is the customer service in this place?? The manager should have been on the phone with me first thing this morning! Instead, I'm going to have to chase after them to fix their mistake! I paid R85 for this courier?? Absolute worst service I have ever had, do yourself a favour and never use this courier