JP
Julia P
1 reviews | Active since Jan 2020
13 Dec 2021, 17:43
Missing Order and Bad Service from DCB Logistics Employees
I called DCB Logistics today 4 times between 15h24 and 16h52 to follow up on my delivery. At the end of each call, I was promised a callback and none happened. At some point, I was told that the lady who took my call did not log a query. My order was picked up from DCB Logistics on Saturday 11/12/2021 and to date, nobody can tell me where my order is. Not only did I have to deal with the unprofessionalism and bad service from DCB Logistics employees, nobody can provide me with the details of the 3rd party who collected my order. I am not going to accept the delivery until I get proof that it was stored according to the required temperature. My waybill number is: JWM***9
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DCB Logistics's replyOfficial
14 Dec 2021, 08:17Good day Julia
On behalf of DCB, I would like to apologize for the negative experience you've had with us. Would you be so kind as to share the name/s of the representatives you contacted so that I can investigate this as a matter of urgency?
Alternatively, you can email me directly so that I can resolve this matter for you: i z a k f @ d c b . c o . z a (spaces removed)
Best regards
Izak
On behalf of DCB, I would like to apologize for the negative experience you've had with us. Would you be so kind as to share the name/s of the representatives you contacted so that I can investigate this as a matter of urgency?
Alternatively, you can email me directly so that I can resolve this matter for you: i z a k f @ d c b . c o . z a (spaces removed)
Best regards
Izak
DCB Logistics's reply14 Dec 2021, 08:17
Official
Good day Julia
On behalf of DCB, I would like to apologize for the negative experience you've had with us. Would you be so kind as to share the name/s of the representatives you contacted so that I can investigate this as a matter of urgency?
Alternatively, you can email me directly so that I can resolve this matter for you: i z a k f @ d c b . c o . z a (spaces removed)
Best regards
Izak
On behalf of DCB, I would like to apologize for the negative experience you've had with us. Would you be so kind as to share the name/s of the representatives you contacted so that I can investigate this as a matter of urgency?
Alternatively, you can email me directly so that I can resolve this matter for you: i z a k f @ d c b . c o . z a (spaces removed)
Best regards
Izak