Extremely Disappointing Customer Service

It took a week for a parcel to arrive from Cape Town in Johannesburg. Called yesterday for an update as I was told it was in transit and requested delivery for today 1 December 2022. I followed up this morning after not receiving a call and told that it will be delivered tomorrow only. When asked for the managers name I was told that cannot be provided and I must leave my name and number and they will call me. I have not received any call.

I have reported this company to their client as their willingness to assist customers are extremely disappointing. A courier company like DHL, dawn wing and ram will ensure that a client receives their parcel as request and will even go to the extent of making a special arrangement.

I think you should learn from these bigger companies.