Dc3 i have no words!

Hi

I am writing this letter because i truely feel powerless at the hand that has been played against me and i dont know where else to turn.

About a year and a bit ago i got reccomended by a friend to buy my new computer upgrade kit from a company called dc3 Distribution. I got promised by an ex or still employ Anton Joos that i would only be recieving the best components and the best service as all past clients have been happy. I ended up buying a msi gaming motherboard with a cpu and ram from dc3 in cape town even though i live in durban (hillcrest) because of the reccomendation from my friend.

I recieved my parts about a week to 2 weeks later and i had no complaints. I was happy and everything worked. Now a year later i start encountering problems.

My motherboard started getting constant error message in the display saying usb not recognised. I then look on the motherboard to find that there is corrosion on one of the fuses. For those who dont know corrosion is caused by moisture getting on your motherboard.

So obviously i say you know what. The board is under a lengthy warrantee so i am going to contact dc3 and get a replacement because this issue is not caused by me! I live in hillcrest probably 50 minutes from the ocean.

I send the board through to dc3 and they recieve it about a week later. Do take note that i had to do this at my own expense! I start contacting a guy named Ricardo whom in essence assisted me through this entire process. He tells me that he wil send it to the supplier first thing monday morning which i am super happy about!

For a while after this i hear nothing. I eventually email back and after a couple of calls and emails. (About a week and a half later)Ricardo tells me there is nothing they can do, in direct he said, "its not their fault i stay in durban and by the sea" . So just because i am from durban my board warrantee means nothing? Sounds about right, but i dont even stay by the sea, i stay 50 minutes away from it.

I was fuming at this point but Ricardo said he is going to see what he can do for me. So i waited another weak and when Ricardo got back to me he said sorry, still nothing i can do the only thing i can do is arrange for it to be sent back to you.

So i sit there thinking about the whole situation. Basically because of where i stay. I got classified in this group that i stay by the sea and that there is nothing they can do for me... how is this a valid reason?

This was all i got the only explanation, even Ricardo whome helped me said that is not right what is being done to me. But at this point i was so fuming and just trying to not reach a boiling point. So i send him a mail back to return my board with a address.

A week later (today) i get another email from Ricardo saying they cant even ship it back to me. I have to arrange a courier at my own expense. So i thought to myself after, what nerve, everything dc3 has put me through. After all the bull stories. This is how they treat their customers? How does this company even still have customers? Dc3 cant even send an item back to me after i got *****ed around and basically what seems like a ****py excuse so they dont have to replace my motherboard. Not even mentioning the costs to now go and replace this board that has faults not even caused by me!!!!!!!

So in essence. I am fed up. My conclusion is that i would write this post for everyone to see. Dc3 has terrible customer service just based on the lenghy time it took for them to get back to me and the whole refund policy system seems broken. It just seems like excuses when even Ricardo told me, its not right.

People if you ever plan on buying from this company, dont. I am sick and tired of companies doing what they want to consumers and people are just expected to accept and continue. Well enough is enough! Things are not going to het better like this.