ISSABELLA

My mother almost 60 btw is with these ********* people. Her geyser was leaking.Virseker sends out a plumber.(obviously on their expenses to see what is going on) after further investigations it was determined that some or other velve was required.The inform my mother that they would not cover the part and that she has to buy it herself. She then ask the same plumber that was there to see what is wrong in to install the valve for her DC PLUMBING in Klerksdorp. That very same plumber gets paid a R1000.00 by my mother for a part that is not even R700.00 bucks.That very same night the geyser didn’t stop leaking water again and the same plumber DC Plumbing was send to install a new Geyser. After Dennis the owners arrival and my mother’s request about the part that she bought for R1000.00 and the slip that was never given to her by the Plumber in the first place (she had to request it the next day) he (Dennis) could not even remember what the price was of the valve and asked my mother what she gave him but mentioned a very lower price to make sure (because he took advantage of this woman that does not know anything about plumbing and plumbers) We (me and my mother the owner of the insurance has asked DC Plumbing numerous times about that valve that was installed by them for them just to come and install a new geyser the next day. When asking DC Plumbing about the slip of the valve and the return of the valve DC Plumbing has 3 different reasons not to give my mother her money back. Firstly it was excess charged by the insurer, secondly it was his payment (I’m sure the insurance company paid him) and then the 3rd time around all the parts would be send to Midrand for inspection by the insurer for *****. These are all lies and not the truth (why would Virseker spend transport money from Orkney to Midrand to check parts for ***** and have that additional expense.I urge Virseker to call my mother IHC van Niekerk and fix this after she has called the call centre 3 times in regard to this and they would always just get back to her.(i would like for Virseker to do their homework when appointing a plumber and also call my mother Foggie. The Plumber and ask the Plumber to return my mother’s money that she paid for a part that was taken either out by DC Plumbing to be used somewhere else or send back to Midrand for ***** inspection (THAT COST MY MOTHER R1000.00) ohh yeah and on a 4th occasion it was the plumbers payment. We cant keep up with all the stories anymore.I also want to ask Virsker to do their homework in regard to giving any future work for DC Plumbing. I also think that the right thing of Dennis from DC Plumbing to either have given the part back with the slip where he bought it (he could even have bought it from my mother because he is working on a lot of other geysers) or just give my mother in total her money back (or charge her for a call out fee or whatever) these kamma reputable companies uses people on the ground like DC Plumbing that are out to get older ,and less fortunate and not fami**** with people. BAD BAD BAD ----------- VIRSEKER AND DC PLUMBING - I WOULD SUGGEST PEOPLE /COMPANIES NOT TO USE DC PLUMBING