EN
ENOCK N
1 reviews | Active since Jul 2023
09 Jul 2023, 23:10
DEBIT REVIEW
I had a 1 year contract with D C P S which started April 2022 and I am still paying when questioning them they give me unbelievable incorrect figures for all my balances. They don't even want to workout the matter to be resolved tjo I wish I knew what I was getting myself to and I wish to get assistance
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DC Payment Solutions's replyOfficial
28 Jul 2023, 10:39Dear Enock, your review on our Company is not taken lightly. In April 2022 you did an application with our Firm, one of our Debt Counsellors gave you a call to confirm the application with you. During the call the Debt Counsellors did mention to you that the repayment term provided to you is an estimated term based on your balances on your Credit Report at the time of application and she has also informed you that the repayment term can change when we receive the balances from your Credit Providers. Have you taken into consideration that you are still paying interest on these accounts? When you do your calculations are you including the interest? We have been communicating with you on WhatsApp as well as sending emails to assist you with your query. You knew exactly what you have signed for and this has been explained you. The outstanding balances that were provided to you, is what we have received from your Credit Providers. You are welcome to call the branch and ask for assistance from one of our debt counsellors.
DC Payment Solutions's reply28 Jul 2023, 10:39
Official
Dear Enock, your review on our Company is not taken lightly. In April 2022 you did an application with our Firm, one of our Debt Counsellors gave you a call to confirm the application with you. During the call the Debt Counsellors did mention to you that the repayment term provided to you is an estimated term based on your balances on your Credit Report at the time of application and she has also informed you that the repayment term can change when we receive the balances from your Credit Providers. Have you taken into consideration that you are still paying interest on these accounts? When you do your calculations are you including the interest? We have been communicating with you on WhatsApp as well as sending emails to assist you with your query. You knew exactly what you have signed for and this has been explained you. The outstanding balances that were provided to you, is what we have received from your Credit Providers. You are welcome to call the branch and ask for assistance from one of our debt counsellors.