Riping off clients and deducting money without their permission....

This people collected money on my husband account on April, I contacted them spoke to a very rude lady who promised to contact us back tha following day.. till to date no contact has bee made. I send them to refund us our 2800 that was debited and don't even show where it was distributed to this is the mail I received. From: Angelique Pretorius To: laeeqah CC: **********

Good day I trust you are well. Would you please be so kind to assist with the below query from the client ? Your assistance in this matter is highly appreciated.

Till today no respond and we demand our REFUND...