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yB
yvonne B

1 reviews | Active since Feb 2013

12 Jun 2024, 18:14

Why do we pay if we cannot claim when we need to?

If I could I would give them Zero stars. My salary recently got cut, I submitted a claim as a portion of the policy states that they will cover loss of income. My employer gave me a choice. either they retrench me or I take on a smaller role at a reduced salary. Since work is not that easy to find I opted for the cut in my salary. NOW DC credit protect and their underwriters African Unity Life (Pty) Ltd come back and tell me that my claim was rejected as I accepted the reduction in salary. It is not like I walked up to my employer and asked them to cut my salary. They did not even ask for any additional information. This is the company that is supposed to assist with people under debt review. Why do we pay if we cannot claim when we need to? Please maybe try and actually help your customers.

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Replies (2)
DC Credit Protect (Pty) Ltd
DC Credit Protect (Pty) Ltd's reply20 Jun 2024, 12:05
Official
 Good day Mam, As per the correspondence from the Insurer and the policy document communicated to you,  specific exclusions apply to your claim.  However, there is a formal claims review process available to our clients wherein the merits of your claim will be reassessed.  We urge you to state your case, in writing to the contact details provided in the repudiation letter. Alternatively, you may contact Letitia Theunissen at our offices should you need any additional information about the review process.  Thank you 
yB
yvonne B's update20 Jun 2024, 16:50
Reviewer Update
Hi DC Credit Protect. Firstly the process you refer to is NON-EXISTENT. I have logged a review, but till this day I have heard nothing. I even tried to follow-up and still nothing. The details you refer to in repudiation document also do not correspond to my policy.