Unacceptable Customer Service Experience with DC Books

I am writing to express my extreme disappointment and frustration with the appalling customer service I have received from DC Books.

On 12 January, I received an email stating that my order of 11 textbooks, placed in December 2025, had been booked for shipment. I was instructed to track the order with The Courier Guy. However, on Tuesday, the status was updated to "exception error", with instructions to contact The Courier Guy. It was then I discovered that DC Books had made an incorrect shipment booking, and I was told to liaise with them for assistance.

Despite numerous attempts to contact DC Books via live chat and emails since Tuesday, 13 January 2026, I have been met with complete silence. With schools now open, this delay is causing significant inconvenience to my studies.

I urge others to exercise extreme caution when dealing with DC Books, as their lack of responsiveness and poor customer service can have severe consequences. I will certainly not be using their services again.

I need a resolution to this issue and a clear explanation for their incompetence.