So disappointed in DC Books

I am so disappointed in your service delivery. Sending an email to enquire about an order, is futile. No one responds to emails. My first contact on the online chat, was with an extremely rude person - Amanda. She was of no help and quite frankly she shouldn’t be dealing with customers. She’s rude. My second contact on the online chat, was yesterday. Helen assured me she will check with the warehouse manager and ship ‘your order today.’ I asked her to let me know via email what the update is. And nothing. No shipment and no email. WHERE ARE MY BOOKS?! It’s now work day 16 and calendar day 20 and nothing from DC Books. I have heard that many others at my kids’ school are sitting with the exact same issue as myself. How do you see yourselves still being in business in 5 years, if this is how you service your customers? It’s shocking. Hiding behind “This time of year is busy” is a ridiculous excuse. It’s called bad service. If you cannot provide a decent service, irrespective of the time of year, you shouldn’t be in the supply industry.