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Thobile M
1 reviews | Active since Oct 2018
21 Jul 2023, 13:14
DC Books will ***** your money. Don't trust them.
My daughter needed a book for her upcoming exam and when I ordered it, they did not send me the download link. I messaged several people that work for DC Books about this and they all gave me a run around, giving me a different reasons why I didn't receive the download link each time. I requested a refund and they still haven't given me my refund nor the download link and this happened in June. It is now July. They are a ****. Do not trust these people. Rather buy your books from somewhere else.
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Replies (4)
DC Books's replyOfficial
21 Jul 2023, 15:36We have been in Business for over 15 years and have successfully sold thousands of both printed and eBooks and always take care of any customer complaints as soon as we can.
You placed an eBook order ( Order No. 685858 ) through our Service Provider platform on Sunday 04/06/2023 @ 12h03 pm for an amount of R23.47.
At 12h08 you contacted us on our Live Chat line for assistance. As it was a Sunday and during a load shedding period, we asked you to get in touch with our Service Provider with their contact details. They do at times experience server problems during load-shedding periods.
At 16h20 you contacted us again for assistance. We informed you that only our Service Provider can release the unique eBook Voucher to you for download and urged you to phone or email them. We checked with our Service Provider, and they confirmed their Helpline was open to your call, where you would need to give them your unique reference numbers. I am not aware what direct communication you had with the Service Provider.
On our Live Chat Line @ 16h20 we then offered you a full refund of R23.47 as an option, so you could re-order if you so chose. You subsequently accepted the offer of the refund and we requested your banking details.
You rep**** that ‘Don’t worry about my banking details my bank will reverse’. We then confirmed that ‘If you don’t come right please come back to us so we can do a refund’.
We then assumed your bank reversed the eBook purchase, as we heard nothing directly from you since 06/06/2023 i.e. you have still to this day not provided us with your bank details for a refund, upon which we will refund you immediately.
We have a full transcript of your Online Chat communications with ourselves.
You placed an eBook order ( Order No. 685858 ) through our Service Provider platform on Sunday 04/06/2023 @ 12h03 pm for an amount of R23.47.
At 12h08 you contacted us on our Live Chat line for assistance. As it was a Sunday and during a load shedding period, we asked you to get in touch with our Service Provider with their contact details. They do at times experience server problems during load-shedding periods.
At 16h20 you contacted us again for assistance. We informed you that only our Service Provider can release the unique eBook Voucher to you for download and urged you to phone or email them. We checked with our Service Provider, and they confirmed their Helpline was open to your call, where you would need to give them your unique reference numbers. I am not aware what direct communication you had with the Service Provider.
On our Live Chat Line @ 16h20 we then offered you a full refund of R23.47 as an option, so you could re-order if you so chose. You subsequently accepted the offer of the refund and we requested your banking details.
You rep**** that ‘Don’t worry about my banking details my bank will reverse’. We then confirmed that ‘If you don’t come right please come back to us so we can do a refund’.
We then assumed your bank reversed the eBook purchase, as we heard nothing directly from you since 06/06/2023 i.e. you have still to this day not provided us with your bank details for a refund, upon which we will refund you immediately.
We have a full transcript of your Online Chat communications with ourselves.
DC Books's reply21 Jul 2023, 15:36
Official
We have been in Business for over 15 years and have successfully sold thousands of both printed and eBooks and always take care of any customer complaints as soon as we can.
You placed an eBook order ( Order No. 685858 ) through our Service Provider platform on Sunday 04/06/2023 @ 12h03 pm for an amount of R23.47.
At 12h08 you contacted us on our Live Chat line for assistance. As it was a Sunday and during a load shedding period, we asked you to get in touch with our Service Provider with their contact details. They do at times experience server problems during load-shedding periods.
At 16h20 you contacted us again for assistance. We informed you that only our Service Provider can release the unique eBook Voucher to you for download and urged you to phone or email them. We checked with our Service Provider, and they confirmed their Helpline was open to your call, where you would need to give them your unique reference numbers. I am not aware what direct communication you had with the Service Provider.
On our Live Chat Line @ 16h20 we then offered you a full refund of R23.47 as an option, so you could re-order if you so chose. You subsequently accepted the offer of the refund and we requested your banking details.
You rep**** that ‘Don’t worry about my banking details my bank will reverse’. We then confirmed that ‘If you don’t come right please come back to us so we can do a refund’.
We then assumed your bank reversed the eBook purchase, as we heard nothing directly from you since 06/06/2023 i.e. you have still to this day not provided us with your bank details for a refund, upon which we will refund you immediately.
We have a full transcript of your Online Chat communications with ourselves.
You placed an eBook order ( Order No. 685858 ) through our Service Provider platform on Sunday 04/06/2023 @ 12h03 pm for an amount of R23.47.
At 12h08 you contacted us on our Live Chat line for assistance. As it was a Sunday and during a load shedding period, we asked you to get in touch with our Service Provider with their contact details. They do at times experience server problems during load-shedding periods.
At 16h20 you contacted us again for assistance. We informed you that only our Service Provider can release the unique eBook Voucher to you for download and urged you to phone or email them. We checked with our Service Provider, and they confirmed their Helpline was open to your call, where you would need to give them your unique reference numbers. I am not aware what direct communication you had with the Service Provider.
On our Live Chat Line @ 16h20 we then offered you a full refund of R23.47 as an option, so you could re-order if you so chose. You subsequently accepted the offer of the refund and we requested your banking details.
You rep**** that ‘Don’t worry about my banking details my bank will reverse’. We then confirmed that ‘If you don’t come right please come back to us so we can do a refund’.
We then assumed your bank reversed the eBook purchase, as we heard nothing directly from you since 06/06/2023 i.e. you have still to this day not provided us with your bank details for a refund, upon which we will refund you immediately.
We have a full transcript of your Online Chat communications with ourselves.
TM
Thobile M's updateReviewer Update
21 Jul 2023, 16:07Iam suprised you have a full transcript of the online chat but somehow you dont mention the back and forth emails where people concerned were copied or is that maybe a different department to yours?Because after that email back and forth I ended up replying asking for a refund,I also have the copies of the online chat as well as the emails which were on the following day almost the whole day with no joy!So who do I email with my banking details now ?
TM
Thobile M's update21 Jul 2023, 16:07
Reviewer Update
Iam suprised you have a full transcript of the online chat but somehow you dont mention the back and forth emails where people concerned were copied or is that maybe a different department to yours?Because after that email back and forth I ended up replying asking for a refund,I also have the copies of the online chat as well as the emails which were on the following day almost the whole day with no joy!So who do I email with my banking details now ?
DC Books's replyOfficial
21 Jul 2023, 16:29We have sent you an email requesting your bank details.
DC Books's reply21 Jul 2023, 16:29
Official
We have sent you an email requesting your bank details.
TM
Thobile M's updateReviewer Update
21 Jul 2023, 16:46Email recieved
TM
Thobile M's update21 Jul 2023, 16:46
Reviewer Update
Email recieved