LS
Lebogang S
1 reviews | Active since Jan 2024
18 Jan 2024, 10:00
Books ordered and not received
We ordered books last year and received them last December. We stored the books without opening with the believe that DC books delivered everything. Only to find that not all books are not there and DC books did not eve have the decency to tell us that there's books missing. We call them no one answers. They have left a bitter taste.
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DC Books's replyOfficial
22 Jan 2024, 17:19Hi Lebogang
Thank you for reaching out. As you can imagine there is exceptional traffic call volume on our phone lines at this time of year, so it becomes very difficult to answer every phone call. That is why we have an Online Chat facility to supply all our customers with updates on all their orders as well as assist with any queries our customers might have. We have searched both on our system and via our emails for both your email address and name but are unable to find your order number or any reference to your complaint. Please contact us on the online chat with your order number so that we can investigate this matter further as a matter of urgency.
Kind regards,
DC Books
Thank you for reaching out. As you can imagine there is exceptional traffic call volume on our phone lines at this time of year, so it becomes very difficult to answer every phone call. That is why we have an Online Chat facility to supply all our customers with updates on all their orders as well as assist with any queries our customers might have. We have searched both on our system and via our emails for both your email address and name but are unable to find your order number or any reference to your complaint. Please contact us on the online chat with your order number so that we can investigate this matter further as a matter of urgency.
Kind regards,
DC Books
DC Books's reply22 Jan 2024, 17:19
Official
Hi Lebogang
Thank you for reaching out. As you can imagine there is exceptional traffic call volume on our phone lines at this time of year, so it becomes very difficult to answer every phone call. That is why we have an Online Chat facility to supply all our customers with updates on all their orders as well as assist with any queries our customers might have. We have searched both on our system and via our emails for both your email address and name but are unable to find your order number or any reference to your complaint. Please contact us on the online chat with your order number so that we can investigate this matter further as a matter of urgency.
Kind regards,
DC Books
Thank you for reaching out. As you can imagine there is exceptional traffic call volume on our phone lines at this time of year, so it becomes very difficult to answer every phone call. That is why we have an Online Chat facility to supply all our customers with updates on all their orders as well as assist with any queries our customers might have. We have searched both on our system and via our emails for both your email address and name but are unable to find your order number or any reference to your complaint. Please contact us on the online chat with your order number so that we can investigate this matter further as a matter of urgency.
Kind regards,
DC Books