POOR PRODUCT QUALITY and UNPROFESSIONAL SERVICE.

We ordered a daydreamer for R7800 in December last year. The first problem was that the roof was too short, so we could not open it entirely. They replaced it but then after around 4 weeks the whole structure started to RUST HEAVILY. We asked for a refund but they wanted to replace it because ‘there was a new guy in the production who did not do it properly and usually it does not rust‘. I gave them a last chance. Hence they replaced the entire sunbed. After 2 months it started to RUST AGAIN. The sales manager (Ricardo) did not answer my calls because he knew exactly that I want a refund. Thus I had to drive 75km to their store to be able to talk to him. We agreed that he speaks to the owner of the business and comes back to me the same week, which (of course) did not happen. When I called him the following week, he finally answered the phone. He offered me to galvanize the sunbed, a special coating which shall prevent rusting. After I complained twice because of the rust, he finally offers me a quality that should not rust? Why do you not provide your customers with that quality in the first place? As soon as you have paid your bill, they let you down and you have to fight for your right. I would advise anyone AGAINST BUYING something from this company. It is UNFAIR business and it is a 100% *******.