DBDC No Client Service

I have been under debt counselling for a few years with DB Debt Counsellors (Denver Bright). On numerous occassions I tried to contact the company regarding enquiries. Five emails dated 22 January 2018, 30 January 2018, 7 February 2018, 19 March 2018 and 31 May was sent to ********** and has not been responded to and no feedback received up to now. I also had a telephonic conversation with Denver Bright himself in February 2018 where he said my enquiries will be escalated and again there was no feedback from their office. I tried to contact DB Debt Counsellors numerous times on ********** and they always have excuses that the people are in meetings or on leave/sick leave or the phone just keeps ringing. If this is their attitude towards their customers I have no choice but to go to a different debt counsellor.