VM
Victoria M
1 reviews | Active since Oct 2016
03 Jun 2019, 15:57
WORST SERVICE I HAVE EVER RECEIVED
Worst service I have ever received to date. The call center agents are *********** and get basic information incorrectly captured onto their system. No sense of urgency whatsover, they take weeks to respond to emails. Their call center is **********, when you try call them the phone rings until it just goes dead. I am not impressed at all and will be moving to a new medical aid scheme.
Helpful (0)
Replies (5)0
Replies (5)
Day1 Health's replyOfficial
04 Jun 2019, 09:27Dear Victoria M
Please may we urgently have your Day 1 Health membership number and / or contact details so that we may immediately investigate this matter.
We look forward to receiving your response.
Please may we urgently have your Day 1 Health membership number and / or contact details so that we may immediately investigate this matter.
We look forward to receiving your response.
Day1 Health's reply04 Jun 2019, 09:27
Official
Dear Victoria M
Please may we urgently have your Day 1 Health membership number and / or contact details so that we may immediately investigate this matter.
We look forward to receiving your response.
Please may we urgently have your Day 1 Health membership number and / or contact details so that we may immediately investigate this matter.
We look forward to receiving your response.
VM
Victoria M's updateReviewer Update
04 Jun 2019, 10:45My membership number is MAM***
I hope to hear from you soon as the people who were assisting me (Noluthando Mbhele & Mpume Khumalo) stopped reverting back to me.
I hope to hear from you soon as the people who were assisting me (Noluthando Mbhele & Mpume Khumalo) stopped reverting back to me.
VM
Victoria M's update04 Jun 2019, 10:45
Reviewer Update
My membership number is MAM***
I hope to hear from you soon as the people who were assisting me (Noluthando Mbhele & Mpume Khumalo) stopped reverting back to me.
I hope to hear from you soon as the people who were assisting me (Noluthando Mbhele & Mpume Khumalo) stopped reverting back to me.
Day1 Health's replyOfficial
11 Jun 2019, 15:40 Dear Victoria M, Our sincere apologies, however, we have established that you have been dealing with an external call centre contracted to market our products.
Day1 Health's reply11 Jun 2019, 15:40
Official
Dear Victoria M, Our sincere apologies, however, we have established that you have been dealing with an external call centre contracted to market our products.
Day1 Health's replyOfficial
11 Jun 2019, 15:40 Rest assured, we are urgently investigating this matter in order to rectify any service-related issues regarding the call centre in question. A Day1 Health consultant will be contacting you shortly. Thank you.
Day1 Health's reply11 Jun 2019, 15:40
Official
Rest assured, we are urgently investigating this matter in order to rectify any service-related issues regarding the call centre in question. A Day1 Health consultant will be contacting you shortly. Thank you.
Day1 Health's replyOfficial
14 Jun 2019, 11:26 Dear Victoria M,
Thank you for taking my call Today. I would like to take this time to sincerely apologies once again for the inconvenience caused. We are pleased that you have received your refund. Best Regards,Day 1 Health
Thank you for taking my call Today. I would like to take this time to sincerely apologies once again for the inconvenience caused. We are pleased that you have received your refund. Best Regards,Day 1 Health
Day1 Health's reply14 Jun 2019, 11:26
Official
Dear Victoria M,
Thank you for taking my call Today. I would like to take this time to sincerely apologies once again for the inconvenience caused. We are pleased that you have received your refund. Best Regards,Day 1 Health
Thank you for taking my call Today. I would like to take this time to sincerely apologies once again for the inconvenience caused. We are pleased that you have received your refund. Best Regards,Day 1 Health