WHAT A PATHETIC SERVICE

I called day 1 telling them they did not deduct my Sept premiums and there was money on my account. The lady that helped me told me that they do not know why this has happened and promised to double diduct in October. When I looked on my account end of october I saw that my policy was cancelled and they have again reopened and charged me a joining fee. Everytime I call these people take my number and promised to call me back in 10 minutes and dont. No one has ever helped me there. worst part of it today a lady told me that my policy is with mamela. When I called the number it was of another client who is also frustrated and awaiting for a call from day 1.