DV
Deon V

1 reviews | Active since Aug 2024

04 Aug 2024, 11:23

Very happy with the service and end results of an incident I had

### Review for Day1 Medical Insurance

I recently had an experience with Day1 Medical Insurance that left me thoroughly impressed and grateful. While hunting, I sustained an injury and was diagnosed with disc compression in my neck. The staff at Day1 were incredibly supportive, guiding me through the necessary processes and making what could have been a daunting situation much more manageable.

I spent five days at Morningside MediClinic, where I underwent various tests, including blood work, X-rays, and an MRI. I saw both a neurologist and a neurosurgeon, and the initial recommendation was surgery. As an active person, I was concerned about the impact surgery might have on my quality of life, so I sought a second opinion. The second neurosurgeon advised against surgery and prescribed medication instead. This entire experience was extensive and quite costly.

To my surprise and relief, Day1 covered all my expenses. In instances where service providers' systems were down, and I had to pay out of pocket, Day1 settled my claims within two days. Their efficiency and responsiveness were outstanding.

Thanks to Day1, I made a good recovery without spending a single cent out of pocket. The level of care, support, and financial coverage they provided during this challenging time was exceptional. I wholeheartedly recommend Day1 Medical Insurance for their excellent service and dedication to their clients' well-being.

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Replies (1)
Day1 Health
Day1 Health's reply05 Aug 2024, 10:30
Official
Dear Mr Visser,

Thank you so much for your review.

We are relieved to hear that no surgery was required and that you are now in good health.

Many thanks, once again, for your kind words which we will be sure to pass on to our hospital department personnel.

Kind Regards,
Day1 Health