They are so unproffessional

I joined day 1 health on the 15 May 2015. A lady called Candice Pillay was the consultant who was assisting me with joining. She then handed me over to the manager who verified everything butr not my ID number which was not asked even in the first place. I then asked why didnt they ask my ID number the manager said she assumed the Candice asked. I then received an email from candice \thank yiou for joining day 1 health"that was all. there was no information as to what is going to happen after. After 3 weeks of not getting anything I then called the offices in Durban and was promised that someone will call me back and Candice is no longer working with them. After failing to get hold of someone in Durban I called the call centre which informed me that because I joined through the brokers they are not sure when will I get the letters. I then asked why am I not even getting an sms or an email with the policy number"